Automation and AI Specialist

We are seeking a highly motivated and technically skilled Automation and AI Specialist (AI Lab Lead)to join our Professional Services team. This role is critical to advancing our implementation capabilities by designing and developing innovative automation and AI-driven solutions that accelerate and streamline the configuration of our Mortgage Cadence Platform (MCP).

The ideal candidate is passionate about leveraging cutting-edge technologies like Large Language Models (LLMs) and workflow automation platforms (e.g., n8n, Power Automate) to reduce manual effort, improve accuracy, and scale implementation efforts across clients. This individual will collaborate closely with implementation consultants, project managers, configuration specialists, and product teams to identify opportunities and deliver tangible outcomes through automation.

Key Responsibilities:

• Design, develop, and maintain AI- and automation-driven solutionsthat support the rapid configuration of MCP for client implementations.
• Leverage LLMs (e.g., OpenAI, Claude)to interpret client documentation (e.g., underwriting guidelines, product matrices, policies) and generate configuration outputs.
• Build and optimize automated workflowsusing tools such as n8n, Power Automate, Zapier, or custom scripts to streamline repetitive tasks in the implementation lifecycle.
• Integrate outputs with system APIs to populate configuration templates and system admin screens.
• Partner with subject matter experts to identify high-impact use casesand translate business needs into scalable technical solutions.
• Collaborate with Product and Engineering teams to ensure solutions are secure, compliant, and maintainable.
• Create internal documentation, training materials, and guides to support adoption and enable team self-sufficiency.
• Stay current on AI/automation trends and proactively propose new tools or approachesthat can drive efficiency.