AI Automation Specialist

AI Adoption Specialist

Full-Time

About the Role

We're looking for a hands-on AI Adoption Specialist to help our Sales, Marketing, and Operations teams work smarter with AI. You'll report to our Director and SVP Information Technology and own the day-to-day execution of AI initiatives-finding bottlenecks, running pilots, training employees, and making sure AI tools actually get used and deliver results.

This isn't a strategy role and it isn't a data science role. It's a doer role. You'll be the person who turns leadership's AI vision into something teams can touch, use, and benefit from every day.

What You'll Do

• Run discovery workshops across departments to identify time sinks, process bottlenecks, and AI opportunities.
• Run AI pilot projects: scoping, timelines, vendor coordination, testing, and results tracking.
• Set up, configure, and test AI tools (Copilot, Claude, Oracle AI Agents, automation platforms) for business teams.
• Write prompts, build AI workflows, and QA outputs before rolling tools out to end users.
• Create training materials, run hands-on sessions, and support employees as they adopt new AI tools.
• Help maintain approved AI tools policy
• Monitor AI agent performance, token usage, and flag governance or compliance issues.
• Research new AI vendors and tools; coordinate demos and POC logistics.
• Map cross-departmental handoffs (Marketing → Sales → Ops) to find friction points AI can solve.
• Build a reusable playbook of templates, checklists, and best practices for future AI rollouts.

What We're Looking For

Required:

• 3-6 years in business analysis, operations, project management, or process improvement.
• 1+ years using AI tools (ChatGPT, Claude, Copilot, Gemini, Oracle GenAI) in a professional setting.
• Strong project management skills-you can juggle multiple workstreams and keep things on track.
• Data-literate: comfortable with spreadsheets, CRM exports, and basic data quality checks.
• Excellent documentation and communication skills-can turn messy findings into clear summaries.
• Experience working cross-functionally with Sales, Marketing, or Operations teams.
• Self-starter who's comfortable with ambiguity and figuring things out.
• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience).

Nice to Have:

• Experience with prompt engineering or building AI workflows (Zapier, Power Automate, Make).
• Familiarity with CRM platforms (Salesforce, HubSpot) or marketing automation tools.
• Background in change management, training development, or user adoption programs.
• Understanding of AI concepts: LLMs, RAG, agentic AI, tokens, and governance.
• Experience with data visualization tools (Tableau, Power BI, Looker).
• Certifications in PM (PMP, Scrum), AI fundamentals, or process improvement (Lean/Six Sigma).
• Hands-on experience with ERP systems such as Oracle Fusion, SAP S/4HANA, NetSuite, or similar cloud-based ERP/SaaS platforms.
• Understanding of ERP business processes (order-to-cash, procure-to-pay, record-to-report) and how AI can streamline or augment them.
• Experience extracting, cleaning, or reporting on data from ERP systems to support AI pilots or automation projects.

Full