Engineer – AI & Workplace Enablement
7+ years Microsoft 365 E5 and endpoint engineering experience; identity, Intune, Defender, Purview, automation, Copilot and AI enablement; stakeholder engagement and security/compliance skills.
dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumbyemploys nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola,Nestlé, Unileverand Metro.
We are seeking a hands-on Senior Engineer tomoderniseour digital workplace through automation, AI-enabledsolutionsand scalable engineering practices. This role focuses on simplifying operations, improving userexperienceand driving measurable value across Microsoft 365 and endpoint ecosystems.
Key Responsibilities
Microsoft 365 E5 Full-Stack Service
- Own and continuously improve the Microsoft 365 E5 service stack across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune, Defender, Purview and Power Platform services
- Act as a full-stack Microsoft 365 engineer, translating business requirements into secure,scalableand supportable workplace technology solutions.
- Design, configure and support identity,accessand governance controls across Entra ID, Conditional Access, MFA, privileged access, lifecyclemanagementand group-based access models.
- Manage endpoint and device services across Intune, Windows Autopilot, Windows 11, macOS, application deployment, configuration profiles, compliancepoliciesand device lifecycle standards.
- Support Microsoft Defender capabilities across endpoint security, vulnerability management, attack surface reduction, devicecomplianceand security operations integration.
- Drive Microsoft Purview and compliance capabilities, including information protection, retention, data loss prevention, sensitivity labels, eDiscoveryreadinessand audit controls.
- Optimisecollaboration and communication services across Teams, SharePoint, OneDrive, Exchange Online, TeamsRoomsand meeting room technology to improve employee experience.
- Develop automation, reporting and operational controls using PowerShell, Microsoft Graph, Power Platform, Azure Automation,APIsand Infrastructure as Code practices.
- Provide third-line engineering support, root cause analysis, serviceimprovementand technical leadership across the Microsoft 365 E5 workplace estate.
Copilot & AI Enablement Responsibilities
- Copilot adoption:Drive Microsoft 365 Copilot adoption working with business teams toidentifyuse cases, improve productivity and embed AI-enabled workflows.
- Copilot Studio agents:Build, manage and improve Copilot Studio agents for business workflows, including API integrations and reusable automation patterns.
- AI governance:Ensure AI solutions align with enterprise standards, security requirements, data grounding principles, responsible AIpracticesand compliance expectations.
- Reporting and cost controls:Build Power BI dashboards andprovideactionable insights across Copilot adoption, agent usage, AI token consumption, platformvalueand cost controls.
- Training and enablement:Grow the AI champions community, deliver monthly lunch-and-learn sessions, develop promptframeworksand support wider adoption of Copilot features.
Skills & Experience
- Microsoft 365 E5:7to8years of strong experience across the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Intune and core E5 services.
- Endpoint management:Strong experience managing Windows 11, macOS,Kandji.Intune, Autopilot, application deployment, configurationpoliciesand device compliance
- Automation and engineering:pro-level scripting, automation, applicationpackagingand repeatable engineering practices, with the ability to simplify manual processes and improve operational consistency.
- AI and Copilot:Strong experience withMicrosoft 365 Copilot, Copilot Studio, AI solution design, deployment,monitoringand businessadoption, including exposure to broaderAIvendor platforms.
- DevOps and delivery:Experience working with DevOps environments, CI/CD pipelines, controlled releasepracticesand code-led configuration management.
- Security and compliance:Goodgrounding in endpoint security, patching, vulnerability management, compliancecontrolsand Microsoft Purview capabilities.
- Stakeholder engagement:Strong communicationskills, with the ability to work confidently with technical and non-technical audiences andmaintaina clear delivery mindset.
Preferred Certifications
- AZ-104 – Azure Administrator Associate
- MD-102 – Endpoint Administrator
- MS-102 – Microsoft 365 Administrator
- SC-200 / SC-300 – Security & Identity
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)